A recent study by Temkin Group found that 86% of customers who have a great experience will repurchase, as opposed to just 13% of those whose experiences are less than satisfactory. And not only will customers who’ve had great experience buy again, research has shown that they’ll also buy more. According to The Harvard Business…

H&M uses data and AI at its Times Square flagship store which has voice-activated mirrors created by Microsoft and a pair of Stockholm-based agencies. Look at the mirror long enough and facial recognition “wakes it up,” offering personalized style advice, as well as QR code-activated discounts and selfie opportunities. This tech unit lets consumers customize…

Earlier this year Google announced their AI system called Google Duplex is progressing well and is capable of accomplishing real-world tasks such as booking appointments and reserve tables in restaurants. This is a very impressive step and I strongly recommend listening to the phone conversations to get an idea of how realistic these bots sound like.…